vAccepts and processes packages received over the counter ensuring to meet the service and shipping requirements, in accordance with defined procedures includes dealing updated systems and scanning shipments appropriately.
vCalculates the appropriate rate for “over the counter” shipments, provides the customer with correct change as needed and advises the customer accordingly.
vOperate the assigned station and ensures everything is in place ready to deal with the initial customer contact.
vEnsures an adequate supply of consumables is maintained by monitoring supplies and obtaining replenishments from the agreed area as and when needed.
vDeals with routine questions from customers relating to the shipment of goods (transit times, quotes etc.).
vCovers a reception area and deals with visitors in a professional and courteous manner and escalates other queries to the manager for appropriate resolution of concerned area.
vReports daily transaction volumes, cash collections, etc. to the management as defined locally.
vEstablishes requirements and relays visitor details to the appropriate party in accordance with locally defined procedures.
vEnsure all security and procedural checks are completed while accepting and delivering a package based on the local and country guidelines.
vProcesses packages held at location in accordance with defined procedures and physically places these shipments into the appropriate place for processing.
vVerifies account details or takes the correct payment in cash, cheque or by credit card based on the guideline provided by management and local accounting department.
üKnowledge in proper operation of office equipment and tools like printer, computer, scanner, fax machine, etc.
üKnowledge in the interpretation of the government laws and regulations related to the business.
üKnows simple mathematical computations.
üCan read and write in Arabic and English language.
üHigh School Diploma
üMinimum of 1 year in Customer handling
üCommunicating with customers
üGuests handling skills
üEvaluating information to determine compliance
üIntermediate in Speaking, Reading and Writing in English