Service Center Agent – Madinah (المدينة – مسؤول خدمة العملاء)-FEDEX Express

Service Center Agent – Madinah (المدينة – مسؤول خدمة العملاء)-FEDEX Express

Job Description:

  v  Accepts and processes packages received over the counter ensuring to meet the service and shipping requirements, in accordance with defined procedures includes dealing updated systems and scanning shipments appropriately.
  v  Calculates the appropriate rate for “over the counter” shipments, provides the customer with correct change as needed and advises the customer accordingly.
  v  Operate the assigned station and ensures everything is in place ready to deal with the initial customer contact.
  v  Ensures an adequate supply of consumables is maintained by monitoring supplies and obtaining replenishments from the agreed area as and when needed.
  v  Deals with routine questions from customers relating to the shipment of goods (transit times, quotes etc.).
  v  Covers a reception area and deals with visitors in a professional and courteous manner and escalates other queries to the manager for appropriate resolution of concerned area.
  v  Reports daily transaction volumes, cash collections, etc. to the management as defined locally.
  v  Establishes requirements and relays visitor details to the appropriate party in accordance with locally defined procedures.
  v  Ensure all security and procedural checks are completed while accepting and delivering a package based on the local and country guidelines.
  v  Processes packages held at location in accordance with defined procedures and physically places these shipments into the appropriate place for processing.
  v  Verifies account details or takes the correct payment in cash, cheque or by credit card based on the guideline provided by management and local accounting department.
  ü  Knowledge in proper operation of office equipment and tools like printer, computer, scanner, fax machine, etc.
  ü  Knowledge in the interpretation of the government laws and regulations related to the business.
  ü  Knows simple mathematical computations.
  ü  Can read and write in Arabic and English language.
  ü  High School Diploma
  ü  Minimum of 1 year in Customer handling
  ü  Processing information
  ü  Communicating with customers
  ü  Guests handling skills
  ü  Administrative functions
  ü  Evaluating information to determine compliance
  ü  Intermediate in Speaking, Reading and Writing in English
How to Apply:


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